All jewellery purchased is non-refundable and nonexchangeable. This includes jewellery purchased for initial piercings and jewellery that cannot be proven to be unworn.
Jewellery purchased elsewhere and brought to our studio cannot be used for initial piercings. We reserve the right to not use or install externally sourced jewellery that does not meet our minimum standards of safety, even in healed piercings.
It is the clients responsibility to make sure the jewellery is secure and tight by checking their items on a regular basis. Lost jewellery is the responsibility of the client and will not be refunded or replaced by Eternal Gold Studio.
Each of the manufacturers we use have their own policy regarding repairs, if your jewellery breaks through no fault of your own then we can contact the manufacturer on your behalf and relay information back to you about what can be done. Repair charges may apply, which are the responsibility of the purchaser of the jewellery, not Eternal Gold Studio.
Exchanges are only available for faulty items or manufacturer defects. Faulty items must be reported immediately so that we can take appropriate action. This does not cover mistreatment or loss of jewellery.
If jewellery ordered online arrives and is incorrect, items can be refunded or exchanged given the order is shipped back to Eternal Gold Studio and no jewellery packaging is opened or seals broken.
